Frequently asked questions

A trusted person does a favour. We are a system: operational protocols, scheduled and video-recorded inspections, documented reports, access tracking, professional coordination, contractual responsibility. The difference is between an occasional visit and a structured garrison.

Yes, we operate across all of Elba Island: Portoferraio, Porto Azzurro, Marciana, Capoliveri, Campo nell'Elba, Rio and all areas in between.

We contact you immediately with video and photographic documentation of the issue. Then we coordinate the intervention with professionals from our vetted network, supervise the work and keep you updated until full resolution.

We manage keys with a tracked keyholding protocol. Keys are stored securely, every access is logged and video-recorded from entry to exit. Only authorised personnel may enter your property.

Yes. After purchasing your plan, we carry out the initial survey to assess the property condition, perform the full audit and structure the necessary services.

No. Elba Property Care focuses exclusively on property care and custody. We don't manage short-term rentals, we're not an estate agency. All our attention is devoted to protecting your property.

We offer four annual plans: Watch, Care, Prime and Elite. Visit the pricing section for full details. Extra interventions, materials, third-party costs and emergencies are handled separately and always agreed with you.

Yes, every visit is video-recorded from the moment we enter the property until we leave. Videos are available in your dedicated area of the app.

With every plan you access our network of vetted professionals: plumbers, electricians, gardeners, maintenance workers, masons, cleaners. We coordinate everything; you have one point of contact for any need.

Yes, we're fully insured for civil liability and accidental damage. All partner tradespeople are certified and insured. We provide full documentation at the time of subscription.

Yes, we operate across all eight municipalities: Portoferraio, Porto Azzurro, Capoliveri, Campo nell'Elba, Marciana, Marciana Marina, Rio, and Rio Marina.

We communicate in Italian, English, French, and German.

Home watching is dedicated to protecting the absent owner's property. Holiday property management focuses on rental management and guest income.

Yes. Our timestamped video reports serve as documented evidence of regular monitoring, relevant for unoccupied property clauses.

No. We can coordinate external cleaning companies when needed, but our service is property monitoring, not cleaning.

No. We don't manage rentals or guests. Our focus is exclusively the care of the second home for the absent owner.

Yes. The service can be activated only for the periods when the house is closed — e.g. the winter season or full seasons of absence.

Yes. On request we perform post-storm extraordinary checks, with a dedicated report on the property's condition.

Yes. You can choose Watch, Care or Prime and complete the activation online. After payment you receive the first operational instructions and we arrange the initial on-site visit.

After activation we contact you to schedule the first on-site visit. It's used to get to know the home, define access methods, control priorities and the initial watch list.

The price stays locked as long as you renew without interruptions. If you interrupt the service and decide to reactivate it in the future, the conditions available at that time will apply.

We propose the first available plan suited to your situation or place you on a waiting list. We prefer to limit activations rather than handle too many homes poorly.

You receive activation confirmation, operational information and a request for the data needed to organise the on-site visit, access, keys and control priorities.

You have 30 days from the first on-site visit to evaluate the service. If you're not satisfied, you can request a refund according to the contractual terms.

The service is carried out with professional insurance cover according to the contractual terms. We don't invent promises: every cover and limit is stated in the contract.

No. Elba Property Care is not a holiday-rental agency. We take care of the home for the owner, not the marketing of rentals.

Arrangements are agreed with the owner. Access only takes place for plan-related activities, authorised suppliers or agreed requests, and is documented where provided.

No, unless stated otherwise in writing. The plan covers our check, coordination and supervision service. Costs for technicians, materials, works or external services remain payable by the owner.

Yes, if the higher plan has availability. The change is agreed based on the period, operational availability and the home's needs.